Significant drop in item count
What is happening
Our system has detected an unusual decrease in the number of items in your data compared to the last successful update.
To prevent processing potentially incorrect data, synchronization is automatically paused when there’s a drop of more than 30%.
Please note: this may concern any item type including products, categories, brands, or even articles.
How to resolve the issue
✅ If the decrease in items was intentional
Click the button below to confirm the change. Once you do, we’ll shortly unblock data processing and resume synchronization.
⚠️ If you’re not aware of any data changes
Check your data source — make sure it’s being generated correctly.
Contact your data provider if you suspect an issue on their end.
If you still can’t determine the cause, click the button below to request assistance, and our team will help you investigate.